1- فهم أساليب التواصل
Definition and importance of various communication styles
The impact of communication styles on professional relationships
Adapting communication styles to different contexts and audiences
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2- التواصل الواضح والواثق
Strategies for conveying ideas and needs effectively
Balancing assertiveness and empathy in communication
The role of body language and tone in effective communication
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3- التعامل مع المحادثات الصعبة
Understanding the dynamics of difficult conversations
Tools and strategies for managing conflict in communication
Techniques for achieving positive outcomes from challenging discussions
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4- تحسين مهارات الكتابة
Principles of effective business writing
Writing clear, concise, and effective emails, reports, and proposals
Proofreading and editing for maximum impact
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5- مهارات التحدث المهنية
Key elements of effective professional speaking
Strategies for reducing public speaking anxiety
Techniques for engaging the audience and conveying ideas effectively
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6- استراتيجيات التواصل العملية
Overcoming common communication barriers in the workplace
Techniques for active listening and providing constructive feedback
Strategies for building rapport and fostering effective workplace communication
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7- مهارات التواصل الرقمي
Understanding the nuances of digital communication
Writing effective emails and digital messages
Using digital tools for effective communication
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8- المراجعة وخطة العمل
Application of learnings through case studies and role-plays
Creating a personal action plan for continual improvement in communication skills
Course review and feedback
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