محتوى الدورة
2 - تقنيات التواصل غير اللفظى
Exploring the role of body language in communication Deciphering eye movement patterns and their significance Utilizing non-verbal cues to enhance message delivery
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3- بناء الأُلفة والمحافظة عليها
Techniques for building rapport with various individuals Mirroring behavioral and linguistic patterns Creating a comfortable and engaging communication environment
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4 إدارة النزاعات وحلها
Strategies for addressing and resolving conflicts Understanding and managing emotional responses in conversations Navigating difficult conversations with empathy and assertiveness
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5- الاعتبارات الثقافية والسياقية
Recognizing the impact of cultural differences on communication Adapting communication strategies to diverse contexts Developing cultural competence for effective global communication
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6- التطبيقات العملية والتمارين
Interactive exercises to apply communication techniques Role-playing scenarios to practice skills in real-life situations Feedback sessions to refine communication approaches
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مهارات التواصل الفعّال