1-Mastering Verbal Communication
Techniques for clear and assertive communication.
Strategies for impactful public speaking and presentation.
Practicing language that fosters collaboration and openness.
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2-Non-Verbal Communication and Body Language
Interpreting and using body language to complement verbal communication.
Understanding cultural nuances in non-verbal cues.
Role-playing to practice congruence between speech and body language.
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3-Active Listening and Empathy
Techniques for demonstrating active listening in conversations.
Exercises to enhance empathetic responses and emotional intelligence.
Applying listening and empathy to understand and meet colleagues’ needs.
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4-Building and Sustaining Work Relationships
Strategies for initiating and nurturing professional connections.
The role of interpersonal skills in networking and team building.
Developing trust and credibility within your professional circle.
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5-Conflict Resolution Strategies
Identifying common sources of conflict and strategies for prevention.
Techniques for mediating disputes and facilitating collaborative solutions.
Role-playing conflict scenarios to practice resolution techniques.
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6-Constructive Feedback and Critique
Best practices for delivering and receiving feedback effectively.
Frameworks for structured feedback sessions.
Developing resilience and openness to critique.
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7-Workplace Etiquette and Professionalism
Guidelines for maintaining professionalism in various work settings.
Navigating complex social dynamics in the workplace.
Case studies on handling challenging professional scenarios with tact.
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8-Interpersonal Skills Integration and Action Planning
Synthesizing interpersonal skills for comprehensive professional application.
Personalized action planning for ongoing skill development.
Collaborative review of key takeaways and commitments to apply learning post-course.
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